Location: Remote
Reports To: Chief Customer Officer
Department: Customer Success

About Motion:

Motion was created to unify siloed data in the built world. Our platform eliminates data grid-lock, giving customers advanced control, predictive insights, and peak performance across their critical systems and building operations. We are growing fast. And we thrive on efficient systems, proactive team members, and a collaborative environment that supports innovation and excellence.

Position Summary:

We are seeking a highly organized and proactive Customer Success Manager to oversee post-sale activities for large-scale deals. This individual will work closely with the Territory National Account Executive and cross-functional teams to ensure seamless project execution, adherence to timelines, and delivery of contracted solutions. The ideal candidate thrives in a fast-paced environment, communicates effectively with both clients and internal teams, and is deeply committed to delivering an exceptional customer experience.

Key Responsibilities:

• Collaborate with the National Account Executive to transition deals from sale to execution.
  
• Serve as the primary point of contact for customers during the project lifecycle.
  
• Confirm project milestones, timelines, and expectations with customers.
  
• Lead and coordinate weekly project update calls with clients and internal stakeholders.
  
• Work with internal teams (e.g., technical, deployment, support) to ensure project deliverables are met on schedule and in accordance with contract terms.
  
• Monitor project progress, identify risks, and proactively manage issues to resolution.
  
• Maintain detailed project documentation and status updates.
  
• Keep the National Account Executive informed on project status, key developments, and any risks or roadblocks.
  
• Escalate critical issues to the executive team for support and resolution as needed.
• Ensure a high level of customer satisfaction throughout the project lifecycle.
  

Qualifications

• 3+ years of project management and post sale experience, preferably in a client-facing or technology-focused role. BAS/BMS experience is preferred
  
• Strong organizational and time-management skills.
  
• Excellent communication and interpersonal abilities.
  
• Proven ability to manage multiple projects simultaneously.
• Comfortable working with cross-functional teams and executive stakeholders.
  
• Familiarity with project management tools (e.g., Asana, Trello, Monday.com, or similar).
  
• PMP certification or equivalent experience is a plus.

Why Join Motion?

• Collaborative and innovative work environment
  
• Opportunities for career growth and development
  
• Commitment to excellence and customer satisfaction
  
• Competitive salary and benefits package

What We Offer

• Competitive base salary + bonus
  
• Stock option package
  
• Full health, dental, and vision benefits
  
• Flexible work environment and generous PTO
  
• Opportunity to join a fast-growing team with a mission to shape the future of smart buildings