Service Business
when it's 'in Motion'
Maximize customer value. Expand service offerings. Diversify revenue sources. Optimize service operations and staff resources.
With Motion, digitally revolutionize your service business model and drive sustainable growth with minimal upfront time or investment.
Take control of your building systems. Motion enables your team to manage and optimize building operations from one location. Get data from multiple properties to optimize your portfolio in a single pane of glass.
Controls Solutions Enabled
New customer acquisition, expanded offerings, resell opportunities, and diversified revenue sources.
Enhanced PM Services
Digitally optimize your service operations and stay visually connected to your customer HVAC assets from a single interface.
Optimize
Staff Resources
Equip each building with a 24/7 ‘virtual tech’ and empower your technicians with a collaborative workforce environment that can work remotely.
Standalone Front-End Alternative
Tap into high demand markets for customers that need a lightweight and affordable front-end alternative to comprehensive BAS installations.
White Label Opportunities
Call Motion yours and put your company’s name and logo on all of your customers’ devices.
Establish Recurring Revenue
Who will the customer choose? The service contractor who services the building a few times a year? Or the service contractor who can be virtually present 24/7 and provide a variety of value offerings?
New customer acquisition, stronger customer loyalty, expanded value offerings, and recurring revenue generation can all achieved with Motion — all while delivering considerable value to your customers. Motion not only saves you money — Motion makes you money — in more ways than one.
Don’t solely focus on offering the lowest bid for service contract agreements. Instead, focus on maximizing value. With Motion, help your customers achieve their facility management objectives, provide digital transparency into the systems you service, and enhance your proactive maintenance capabilities. This establishes a trustworthy service relationship and an environment that facilitates consistent customer interaction & value-add consulting.
Excite your customers with something new and easy to implement! Simply drop-ship a Motion Hub to your customer’s location, and, from the cloud, remotely discover devices & points, configure service team dashboards, configure customer-tailored dashboards, and unlock remote control over their systems to enhance your service offering. When everyone is connected, your company wins.
Motion’s LandLord & ‘Tenant Portals provide your customers scalable climate solutions for their tenants. This creates an opportunity to install cost-effective commercial Wi-Fi thermostats that can easily transform into Motion cloud-based thermostats, along with compatible metering solutions for live utility data. Tenants can remotely control & schedule temp setpoints from their devices at any time, giving them climate control and energy management solutions.
With anytime cloud access to Motion’s historical data logs, data trends, alarm events, and energy consumption patterns from building equipment and compatible utility meters, guide your customers towards operational parameters that result in energy savings. This will increase service contract value and present opportunities to partner with energy management consultants to expand revenue sources.
Customers with legacy systems may not have the budget for a full system replacement. No problem—Motion provides a terrific retrofit solution that won’t break the bank. Package upgraded system components into Motion’s alternative front-end interface to enable remote system management for your customers and service teams to generate additional service and sales opportunities.
Strengthen trust & loyalty with your customers by providing digital transparency into the health & status of equipment. Implement proactive maintenance measures. Help your customers reduce energy consumption. The value that Motion provides will set you apart from your competitors.
Optimize Service Operations & Efficiency
Put your service portfolio ‘in Motion’ to centralize all of your customer sites inside a single interface. A little time in the cloud saves a lot of money in the field. All system data, multi-site alarm management, remote troubleshooting, system testing, and on-the-fly command control can be unlocked from anywhere.
Grant permissions access to any staff member responsible for any specific assignment—and even share client-tailored dashboards for your customers to have—all from a single ownership account. This creates a collaborative environment for your teams and your customers that keeps everyone connected to the exact level of building access they need.
If a truck roll is needed, be fully equipped for a solution when a remote Motion diagnosis is provided. Have necessary replacement parts ready, dispatch the correct-qualified technicians, and ensure adequate resource allocation to make service calls more profitable. Less time spent in the field when there is more time spent in the cloud.
With real-time system data & control functionality conveniently available at hand, avoid incurring the expense of back & forth truck rolls when system diagnosis and rapid solutions can be achieved remotely. Why roll a truck 50+ miles for a service call when problems can be diagnosed and solutions can be remotely delivered with Motion?
Install Motion Hub on site with ease, or drop-ship hub with simple customer installation instructions. Hub activation, device & point discovery, and dashboard configuration happens in the cloud. No programmers or complex network infrastructure is needed. Eliminate the need to open ports or weaken a client’s network security just to connect remotely.
With cloud-based control and always-connected alarms, you will detect problems before your customers do, troubleshoot HVAC systems in real-time, automate routine maintenance tasks, and allocate resources more efficiently. This means increased efficiency for your service staff, faster response times, reduced downtime, and increased loyalty from happy customers.
Optimize Staff Resources
Imagine the cost of stationing a ’24/7 technician’ onsite to log system data and detect system issues in every customer building you service. Now, imagine this concept is affordable.
Thanks to Motion, your people don’t need to be onsite 24/7 to be present 24/7. Deploy ‘virtual techs’ everywhere, all the time, and rethink the way you recruit, onboard, and allocate new & existing staff resources.
Equip your service technicians with the exact level of monitoring and control functionality they need for their assignments, and support them with a centralized Motion-based command center that facilitates remote collaboration between service teams and customer facility teams, multiplies per-employee output, and can scale up and down based on your operational needs.
Having trouble finding good technicians and operators in your local market? With Motion, you can hire staff in faraway places and even hire across time zones to help cover nights and holidays. Technicians located in other cities—or countries—can provide your customers excellent service as if they were onsite.
Turnover is common in the service industry. Motion picks up the slack when this happens and prevents service quality from decreasing. New hires that replace hold hires can quickly and get up to speed and right to work when they start.
Less technical and high-level programming experience is needed to train staff to fully utilize Motion. The job qualifications needed for new techs is substantially reduced when your primary tool for delivering excellence to customers is Motion, which was built for humans, not robots..
Standalone Front-End Alternative
Many controllers and devices nowadays contain enough logic to eliminate the need for a costly BAS front-end programs, but still leave your customers wishing they had a simple and effective way to monitor & control all of their building spaces remotely. Prior to Motion, this alternative was nearly nonexistent.
Small and mid-size facility owners often find that BAS is cost-prohibitive. However, this is a massive building-profile market that your company can penetrate thanks to Motion. By installing a bundled out-of-the-box solution combining Motion with application-specific controllers and components, your customers can deploy a standalone interface that delivers remote facility solutions, and the opportunity for your company to service these facilities.
Give your customers an effective alternative to integrate their legacy controls into a secure cloud control’s platform for a fraction of the cost of a traditional BAS control system.
In many circumstances, our customers do not require a full-blown control system. Lots of times residential “smart” thermostats aren’t enough. Motion can provide everything your customers need without the hassle of complex programming and costly graphics. Enjoy using a sleek, no-nonsense interface, while effectively managing the critical points and controller devices no other platform can provide.
White Label Opportunities
We recognize the significance of your business’s brand and logo to your customers. We believe that there’s no better way to strengthen your brand’s visibility than by displaying your name and logo on your customers’ personal devices. That’s why we provide our vendor partners with white-label software solutions to help them establish a distinctive brand identity. With Motion Platform, you can make our cutting-edge technology a reflection of your brand.
Every time your customer opens Motion Platform on their personal device, your company’s name will appear. This is a terrific way to market your name and retain your customers.
We do not corner our customers in paying more for upgraded software features & product enhancements. Our promise is to continue to provide the best user experience for controls installers, service operations, and their customers. We encourage partners to provide feedback on how to deliver the most value to your customers and are listening to your suggestions.